Delivery Area
BANDWIDTH (trading as Bandwidth Meals, bandwidthmeals.com) delivers meals from our kitchen in Krishnapur, Newtown, Kolkata – 700102 to Newtown, Rajarhat and nearby parts of Kolkata. There is no fixed radius: we confirm every address ourselves before a subscription starts.
Our primary delivery zones include:
- Newtown (Action Area I, II, III)
- Rajarhat
- Eco Park area
- Baguiati
- Kestopur
We confirm your address when we call you back, and an address we cannot reach will not be accepted at the time of subscription. If you relocate during an active subscription, please contact us — we will try to accommodate or advise on options.
Delivery Days
- Delivery days: Every day of the week, including Sunday.
- Monthly kitchen day off: Once a month our kitchen takes one day off. We announce it in advance in the app and on WhatsApp. The meals scheduled for that day are skipped and credited off your next bill.
Delivery Timings
We operate two daily delivery slots:
If you require a delivery at a specific time within the window for a consistent reason (e.g., office break at 1:15 PM sharp), please discuss with us — we will accommodate where operationally possible.
Delivery Process
- Meals are packed fresh in food-grade, leak-proof containers immediately before dispatch.
- Our delivery staff will attempt delivery to your registered address.
- For apartments and gated communities, please ensure your security desk or building entry allows our delivery personnel through, or make arrangements to collect at the gate.
- You will receive a WhatsApp notification when your meal is out for delivery (if our WhatsApp integration is active).
Failed & Missed Deliveries
If BANDWIDTH is unable to deliver (our fault):
- You will be notified via WhatsApp as soon as possible.
- A pro-rata credit will be applied to your next bill. See our Refund Policy for the calculation method.
If you are unavailable at delivery time (your responsibility):
- Our delivery person will attempt to reach you by phone (one attempt).
- If unreachable, the meal may be left at your door, building lobby, or a pre-agreed spot at your risk.
- BANDWIDTH is not liable for meals left unattended at your request or due to your unavailability.
- No credit will be issued for meals not accepted due to customer unavailability.
Skip Requests
- You can skip a meal until that meal's cut-off on the day: 10:00 AM for lunch and 5:00 PM for dinner.
- Skip today's meals from the Today tab of the app, and plan skips for later days from the Credits tab.
- Skipped meals are automatically rolled over as credit meals — they are added back to your meal count.
- You can skip individual slots (Lunch only, Dinner only) or both.
- Each plan includes a set number of skips per billing cycle. The Credits tab shows how many your plan allows and how many you have used.
Temporary Address Change
- You may request a one-time or short-term delivery to a different address we can reach.
- The temporary address must be requested at least 24 hours in advance through your dashboard or by WhatsApp.
- A temporary address we cannot reach cannot be accommodated.
- For permanent address changes, update your profile in the dashboard. Our team will confirm we can deliver to the new address before it takes effect.
Daily Base Choice
Each day, you are asked to select your meal base (e.g., Rice, Roti, Jeera Rice) through your dashboard before the cut-off time:
- Lunch base: Select by 10:00 AM
- Dinner base: Select by 5:00 PM
We will send a reminder via WhatsApp before the cut-off.
Last-minute base change requests after the cut-off cannot be guaranteed and are subject to kitchen availability.
Packaging & Food Safety
- All meals are packed in food-grade, BPA-free containers that are sealed at dispatch.
- Meals are prepared fresh the same day — no frozen or pre-cooked stock.
- Our kitchen follows standard food safety and hygiene practices. Chicken used in all non-vegetarian meals is 100% Halal certified.
- If you receive a meal with a broken seal, visible contamination, or unusual odour, do not consume it. Contact us immediately with a photo for a credit claim.
- Containers are single-use for hygiene. We encourage responsible disposal.
Delivery Support
For any delivery-related queries — missed meals, wrong address, timing issues, or special requests: