General Policy
BANDWIDTH (trading as Bandwidth Meals, bandwidthmeals.com) operates on a no cash refund policy. Because our meals are prepared fresh daily using perishable ingredients, we are unable to offer monetary refunds once a subscription cycle has commenced.
Instead, where BANDWIDTH is at fault (see Section 2), we credit the pro-rata value of the affected meal(s) as a discount against your next month's bill. This is our commitment to fairness and accountability.
Pro-Rata Credit for BANDWIDTH-Side Failures
If BANDWIDTH fails to deliver a meal that was scheduled and not skipped by you, you are entitled to a pro-rata credit applied against your next month's subscription bill.
How the credit is calculated:
Example: If your monthly plan costs ₹2,820 for 30 meals, the value per meal is ₹94. If BANDWIDTH misses 2 deliveries, you receive a ₹188 discount on your next renewal.
Qualifying events (BANDWIDTH-side failures):
- Meal not delivered with no prior notice from our team
- Wrong meal delivered (e.g., non-halal when halal was subscribed)
- Delivery made significantly outside the agreed delivery window (more than 2 hours late) without prior notice
- Spoiled or visibly contaminated meal upon delivery
How to Request a Credit
- Report the missed or incorrect delivery via WhatsApp or email at hello@bandwidthmeals.com
- Include: your name, date of missed delivery, and meal slot (Lunch / Dinner)
- Claims must be raised within 24 hours of the scheduled delivery time
- Our team will verify and apply the credit within 2 business days
Situations Not Eligible for Credit
Credits will not be issued in the following situations:
- Customer unavailability: You were not present or reachable at the delivery location and no alternative arrangement was communicated in advance.
- Incorrect address: The delivery failed because the address on your profile was wrong or incomplete.
- Skip not submitted: You forgot to skip a meal by the 10:00 PM deadline and then did not accept the delivery.
- Taste preference: You disliked the meal. We are unable to offer credits based on subjective taste.
- Force majeure: Delivery was disrupted by events beyond our control (severe weather, bandh, flooding, government orders). See Section 7.
- Claims raised after 24 hours of the scheduled delivery time.
Mid-Cycle Cancellation
If you choose to cancel your subscription during an active billing cycle:
- Deliveries will continue until the end of the cycle for which payment has been made.
- No cash refund will be issued for remaining meals in the current cycle.
- You will not be charged for the next cycle unless you actively renew.
Cancellation Before First Delivery
If you have subscribed and made payment but wish to cancel before your first delivery:
- Contact us within 12 hours of payment at hello@bandwidthmeals.com or WhatsApp.
- If kitchen preparation for your order has not yet commenced, we will process a full credit to be applied against a future subscription.
- If preparation has already begun, the standard no-refund policy applies.
All decisions in this regard are at the sole discretion of BANDWIDTH and will be communicated within 4 business hours.
Force Majeure Events
No credits or refunds will be issued for service interruptions caused by events beyond our reasonable control, including but not limited to: natural disasters, floods, earthquakes, pandemic-related restrictions, government-imposed lockdowns, bandhs, or prolonged power outages affecting our kitchen or logistics.
In such cases, we will make best-effort attempts to communicate in advance via dashboard announcements and WhatsApp, and to reschedule or roll over affected meals where feasible.
Payment Gateway Issues
If your payment is debited by Razorpay or Zaakpay but your subscription is not activated within 2 hours, contact us immediately with your transaction ID. We will verify with the gateway and manually activate your subscription or, if the payment cannot be confirmed, advise you to raise a dispute with your bank.
BANDWIDTH is not responsible for failed transactions, double charges, or delays caused by your bank or payment gateway. Please contact your bank or the respective gateway for refunds in such cases.
Contact for Refund or Credit Claims
Raise all refund and credit requests through the following channels. Please have your name, registered phone number, and the date/slot of the affected delivery ready.